Buffered VPN Reviews

User reviews

bob
— Dec 22 2016
I've thought a bit as to how I'd describe Buffered and their team, and the best way I can describe them is this: If you were an HR manager in charge of hiring new recruits, there isn't a single person there I wouldn't bet my reputation on. They are that good. But what's more, refreshingly sincere. Knowhow is all important and necessary, but whatever happened to empathy? Tech users, advanced and beginners, when they need to reach out to the people that "know" are not exactly excited at the prospect of doing so. It's hard. It's frustrating. And most likely, you've already been trying to fix the darn thing yourself for hours. And so yes, knowhow is important, but let's not forget how we'd like to be treated when calling for help. If you can't relate, try calling COMCAST, or the bank, or your mobile phone company. And I'm not talking about the good calls. I'm talking about the calls that go south as soon as the irritated person on the other side answers. And he/she could care less about your issues. You'll never experience that with Buffered. They're smart, they're sincere, and they care. And unless you're some super-techno-VPN-expert, this is in my opinion their truly distinguishing feature.  But yes, yes, that's not the whole story. This "service," combined with their easy to use interface and terrific speeds are what keep me with Buffered. It's a combination for me. As it should be for you. As much as I just spent a paragraph extolling the virtues of "service," lets be pragmatic. The tech is as good as the service, and that's what's endeared me to Buffered. Technologically speaking, my primary want being new to VPNs was speed. I don't know about cryptography, I can't speak to 256 blowfish encryption (I'm sure it's good), it was speed for me. And it's superb! Companies, including Buffered, advertise that their speeds are the best. And I understand that depending on the location, distance, time of day, and a host of other features this will vary. I can't speak for all of Buffered customers, but I've been Surfing the Web like Kelly Slater rushing the North Shore! During the night, I get almost all of my internet provider's advertised speeds. That's actually kinda rare (100 MB incase you're wondering). I also use two popular competing services and though their interfaces are more polished, their speeds are slower during all hours. Buffered on the other hand is like the favorite old car you'd wished you'd never gotten rid of. It turns on, it works, and it's fast.  Lastly, I'd also like to quickly address "frankness " and "honesty." When I pose questions to Buffered, I often think to myself, "it's a company, they'll give me the sounds good answer." But they never do. Case in point: I asked about a recent period where I'd noticed speeds were slower for a few weeks. And the refreshing answer was that they were attacked by the "NETFLIX NATION." hahahah! Can you believe it? Too funny. They informed me they were aware of it, they let me know they'd been working around the clock to address the issue. They gave me insights into how they were planning to do better in the future. I mean...wow! I like this type of response. It makes me trust them more. You should too. Well worth the money. ***I took the time to write this review on my one day off, I seldom write any. But people and companies who do the hard work, and who are sincere, should receive some recognition. Keep going guys!
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Rusty
— Dec 9 2016
This is a solid VPN that works consistantly better than the two others that I ran before. Additionally, access to foreign content streaming sites, such as the BBC iPlayer, is exceptional with none of the annoying breaks in service seen in the others.  Support is incredible on the few occasions I have needed it. The upgrade in OS on one of my MacBooks gave me headaches with the VPN, but support was solid and very quick, goal seeking to make sure I was satisfied. I do find it a little expensive, but if you want the best you pay for it.
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Alienor
— Dec 2 2016
Top-notch VPN. Perfect for downloads, streaming and watching overseas TV contents. Above all, Buffered makes me fell much safer for all online activity. Works for me all day long. Great customer service as well.
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EwoK
— Dec 2 2016
Buffered is great! Simple to use, easy to setup and fantastic customer support. I've had very little trouble using it, and on the couple of occasions I did, the customer service was quick to respond and the problem was rectified within a matter of hours. I have no hesitation in recommending the service to anyone.
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Lorelei
— Dec 1 2016
Yes, Buffered is a little more expensive than some of the opposition, but you only get what you pay for. There is a large range of servers to connect to in a variety of countries.  No logs are collected while the VPN is active which is very important. These days running an open VPN connection with Windows and its endless updates can be a challenge, but the help desk at Buffered is very good and has improved considerably over the past couple of years. I have had reason to use it on a couple of occasions and the response time was really good. Connection speeds are close to the max allowable on my internet connection. At times, connection speeds may slow down due to a number of possible variables outside the control of the VPN server. Changing to a different server in another country is easy and can help when this occurs. I have a very slow ADSL internet connection and receive the full speed of the line 90% of the time. My mobile devices work really well with Buffered as you are allowed up to  five connections. I see no reason to change from Buffered as it is improving all the time and provides good functionality and service.
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Harriet
— Dec 1 2016
Works great for US Netflix and HBO Go outside the states. Best customer support ever. Way to go guys!
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Sue Byrne
— Dec 1 2016
I have tried a few VPN's but ease of setting up and poor speed made me look at other options.  I read the reviews for Buffered and started the 30 trail.  My internet speed is not good, but Buffered works well for streaming, downloads with ease.  Helpdesk is very responsive and helpful and the service has to date been reliable.  I would certainly recommend Buffered as a good VPN solution.
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Richard
— Dec 1 2016
An amazing level of personal service. As a long term expat I rely on VPNs mainly for BBC iPlayer and had to switch from my previous one as it just stopped working. I also had a problem with Bufferred but they sorted it by making sure they understood the issue,  fixed it and followed up.  It's so unusual to find such good service in this area so fully recommend.
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Ryan
— Dec 1 2016
I have used about 6 different VPN services and Buffered is by far the most diligent at getting things up and running again when Netflix blocks the server. Their customer service is also on point! Worth every penny
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Catharina
— Dec 1 2016
Easy interface and perfect streaming for Netflix. That's mainly what I have been using this VPN for so far. I am more than happy with this service. The product is excellent and the customer service is outstanding. Their reply to any questions I have is always fast and friendly.  Could not be happier. A++++
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Ellen
— Nov 30 2016
Top notch VPN. Perfect for watching US Netflix outside the states.
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Helene
— Nov 30 2016
Very impressed with their first-class support. Their platform is also super user-friendly with many servers to choose from. I know next to nothing in computers (truly) but it only took minutes to install on windows and on my iphone. At first I got Buffered for torrents and streaming but now I mostly use it to watch US Netflix and HBO Go from Europe (yes it works perfectly for US Netflix! on both windows and iOS app). I'm hooked!
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hochelaga
— Nov 30 2016
I was with another vpn service for two years but recently their service stopped being able to hide my IP from certain online streaming sites. Buffered keeps me hidden and their speeds are excellent. This is the third VPN service that I've tried and so far it's the best. Good support too.
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R
— Nov 30 2016
The customer service is very prompt!  Program is easy to use too!
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Alienor
— Nov 30 2016
Very impressed with their first-class support. Their platform is also super user-friendly with many servers to choose from. I know next to nothing in computers (truly) but it only took minutes to install on Windows and on my iPhone. At first I got Buffered for torrents and streaming (great download speed) but now I use it mostly to watch US Netflix and HBO Go from Europe (yes it works perfectly for US Netflix! on both windows and iOS app). I'm hooked!
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Fredrik
— Nov 30 2016
I asked them to cancel my subscription. That did not do that and charged my for two months until I realised.
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Ahmed
— Nov 30 2016
with any vpn i was wary because yet again i'm putting my information in that hands of someone claiming to protect me.  i tryout a lot of programs in general because i strive to find the best of the best for me and i've quite literally tried every commercially successful or under the radar vpn &/or proxy free/paid and all of them have either made me worried or completely failed to grant me a pleasant service. finally months later i'm so pleased to have come across these guys.  i never thought i'd use this service after one of my random hardcore programs hunts seeing there name pop up somewhere but i would recommend these guys without hesitation regardless of the so called cons, money isn't an thing if the service makes you glad to use it (costs less than one pizza for a month so i can't complain) and neither is any of the other stuff as long as your secured and you can perform all forms of internet based tasks without major decrease.  there design is simple but colourful, the web account/program interface is also simple and easy to navigate which is a big plus because a lot of people really and truly don't understand vpn because it comes across so confusing no matter your age or so called experience, they have plenty of servers for a shared ip service which aren't blacklisted from what i know at least (unlike many other vpns/proxys), their speeds allow me to do pretty much everything i want from continuous hd streaming of all types to hardcore surfing without hiccups and lastly there customer support is absolutely amazing - the time difference for me is crazy but i've contacted them a few times and they've replied at times under 2 minutes literally and i've had full on real conversations with them without even realising.  customer support from any company does not reply in the same day most of the time at all, i've had to wait 5 days or more for some which is really annoying when you need urgent help so these guys really won me there and let's not forget they've sorted every problem n did what they said they would when your asked for patience - hopefully they see this and keep up the great work guys because i'll be sticking around for the long run if i can still afford pizza lol
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Tarantula
— Oct 12 2016
I was a bit skeptic at first since Buffered costs quite a few bucks more than other similar VPNs, but they've been proving their worth for me so far. They have pretty reliable VPN servers overall, their client works well for me. I'm mostly using it for my ESPN streams and occasional browsing.
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